This episode talks about how not owing your f-ups can directly affect your business' bottom line.
I talk about two different experiences I have had with my own company. One tells about a good way to own your mistakes, while the other example shows how not to deal with your faults.
We are all in the people business and making mistakes is only human. But how you deal with those is how you are defined as a human, and as a business.
One resource is mentioned in the episode:
- FlightRadar24 for monitoring flights via the airplane's own radar system. A brilliant way for DMC's and others to keep track of where the airplane is, and when it will actually land.
A short review of this episode I am afraid.
